Refund & Return

As Nu-Prep ERX is an ingestible health supplement, we are unable to accept returns or issue refunds on any product once its seal has been opened, for health and safety reasons. All sales are final once the product seal is broken.

We will provide a full refund or free replacement in the following circumstances:

1. Your order arrives physically damaged
2. You receive the wrong product or quantity
3. The product packaging is defective or compromised
4. Items are missing from your order

Unopened products in their original sealed packaging may be returned within 7 days of delivery, at the customer's shipping expense, unless the return is due to our error. Please contact us before sending any item back.

Subscribers on a monthly auto-debit plan may cancel at any time with no penalty. To avoid a charge for the following billing cycle, cancellation must be submitted before the next scheduled billing date.

You may pause your subscription at any time via the Travel Mode feature in your subscriber dashboard. The following applies:

1. Pausing does not cancel your subscription. Your account and loyalty ladder progress remain intact.
2. No billing occurs during the pause period.
3. Billing resumes automatically at the end of your selected pause period.
4. There is currently no maximum pause duration.
5. Paused months do not count toward cycle progression for the purpose of free bottle reward months.

The yearly upfront subscription (RM 1,540 for 12 months) is non-refundable once purchased. By selecting the yearly upfront option at checkout, you acknowledge and agree that no refund will be issued upon cancellation, regardless of how many months of the subscription period remain.

For customers outside Malaysia, return and refund terms may differ due to import regulations, customs requirements, and courier limitations. International customers should contact support@jintian.club before initiating any return. Unless due to our error, international return shipping costs are borne by the customer.

Approved refunds are processed to the original payment method within 7 to 14 business days, depending on your bank or payment provider.